Shipping: Mililoco ships within India through authorised courier partners.
Cancellation Rights: Customers can cancel orders within 30 days of receiving goods by contacting customer service, provided the goods are unopened and in their original condition. However, customers are responsible for return shipping costs and risks.
Delayed Delivery: If you believe delivery is unreasonably delayed, you may cancel the order. If the order has been dispatched, you must receive it first. Cancellation is valid only after confirmation with Mililoco via email or telephone.
Discontinued Products: Mililoco may cancel purchases of discontinued items and provide full refunds. We will notify customers of replacement or equivalent products if available.
COMPLAINTS PROCEDURE
Carefully check your order upon receipt to verify products are undamaged and correct.
Reporting Issues:
• Transport damage: Report immediately to the carrier
• Product damage/incorrect items: Contact us within 30 days of receipt
• Use our customer service contact form with order number and complaint reason
Return Process: Defective products should be packaged securely to prevent transit damage. Products returned without defects may be subject to handling charges.
Resolution: Mililoco will replace defective goods with the same model or provide full refund if the item is discontinued.
DATA SECURITY
No internet transmission is completely secure. While we protect your personal information, neither Mililoco nor our service providers can guarantee complete security of information transmitted online. Such transmission is at your own risk.
LIABILITY
Mililoco's responsibility for delivery errors is limited to existing sale conditions. We bear no direct or indirect responsibility for incompatibility, delivery delays, downtime, data loss, or other economic harm.
FORCE MAJEURE
Mililoco is exempt from liability for damages when performance is prevented by circumstances beyond our control, including:
• Government intervention or new legislation
• War, fire, flood, or natural disasters
• Labor disputes or transport issues
• Supplier delivery failures
• Criminal activities affecting operations
INTELLECTUAL PROPERTY
All intellectual property rights, including trademarks and copyrights on this website, are owned by Mililoco Watches Private Limited. Use of site content beyond personal, non-commercial purposes requires written permission.
USER CONTENT
The website may include user-generated content from social media. Mililoco does not claim ownership of such content and takes no legal responsibility. Report copyright violations or offensive content to customer service.
RETENTION OF TITLE
All products remain Mililoco property until full payment is received.
FRAUD PREVENTION
Fraudulent attempts are reported to the authorities. Mililoco reserves the right to cancel purchases if fraud is suspected.
GOVERNING LAW AND JURISDICTION
These terms and your use of www.mililoco.com are governed by Indian law. All disputes shall be subject to the jurisdiction of the courts in Faridabad, Haryana, India.
ACCOUNT TERMINATION
Mililoco reserves the right to terminate your account and website access at our sole discretion, including suspected breach of these terms, without prior notice.
AMENDMENTS
Mililoco may revise these terms periodically. Terms in force at the time of your order will apply to that transaction. Review this page regularly for current terms.
Last Updated: December 3, 2024 Effective Date: August 14, 2025
For questions regarding these terms, contact us at info@mililoco.com
