Privacy Policy

DATA CONTROLLER INFORMATION

Mililoco Retail Private Limited, an Indian corporation with company incorporation number U14101GJ2024PTC151473, with its registered address at 1101-1105, IT Park, Pragati Empire, C-1, near Moon Garden, Mota Varachha, Surat, Gujarat 394105 (hereinafter "Mililoco," "we," "us" or "our") will process your personal data when you visit and use the services provided at www.mililoco.com or purchase products from our authorised retailers across India.

We strive to be transparent about how we handle our visitors' and customers' personal data and remain compliant with applicable data privacy regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We have therefore adopted this comprehensive privacy policy.

Data Controller Mililoco Retail Private Limited is the data controller of any processing of your personal data as described in this privacy policy.

Acknowledgement By accessing or using our website, you acknowledge that you have read, understand and agree to be bound by all the terms of this privacy policy.

WHAT INFORMATION WE COLLECT

Personal Information You Provide

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (processed securely through payment gateways)
  • Order history and preferences
  • Customer service communications
  • Account login credentials

Information Collected Automatically

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring to website information
  • Cookies and similar tracking technologies

 

HOW WE USE YOUR INFORMATION

Order Processing and Customer Service

  • Process and fulfil your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and warranty claims


Marketing and Communications (with your consent)

  • Send promotional emails about new products and offers
  • Share style tips and watch care information
  • Notify about sales events and exclusive deals
  • Conduct customer satisfaction surveys


Website Improvement and Analytics

  • Analyse website usage patterns to improve user experience
  • Conduct security monitoring and fraud prevention
  • Optimise website performance and functionality
  • Develop new features and services


INFORMATION SHARING AND DISCLOSURE

Service Providers: We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (payment gateways)
  • Order fulfilment and shipping
  • Customer service support
  • Website analytics and marketing
  • Data storage and security


Legal Requirements: We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our terms of service


Business Transfers In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

DATA SECURITY

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Regular security assessments and updates
  • Limited access controls for employee data handling


YOUR RIGHTS

Access and Correction

  • Request access to your personal data we hold
  • Update or correct inaccurate information
  • Request data portability in certain circumstances


Consent Management

  • Withdraw consent for marketing communications
  • Opt-out of promotional emails via unsubscribe links
  • Manage cookie preferences through browser settings


Data Deletion

  • Request deletion of your personal data (subject to legal requirements)
  • Close your account and associated data


COOKIES AND TRACKING

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Performance Cookies: Help us analyse website usage
  • Marketing Cookies: Enable personalised advertising
  • Preference Cookies: Remember your settings and choices


Managing Cookies: You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by applicable law. Order information is typically retained for 7 years for accounting and legal purposes.

INTERNATIONAL DATA TRANSFERS

Your personal data is primarily processed within India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

UPDATES TO THIS POLICY

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

CONTACT INFORMATION

For Privacy-Related Questions:

  • Email: info@mililoco.com  
  • Phone: +91 9081817456
  • Address: 1101-1105, IT Park, Pragati Empire, C-1, near Moon Garden, Mota Varachha, Surat, Gujarat 394105

CONSENT

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.