Mililoco Return & Refund Policy

Mililoco strives to ensure the satisfaction of every customer and to make every purchase worthwhile. To give our customers peace of mind, we have established a Return & Refund Policy that allows you to exchange or return eligible products under the terms mentioned below.

Refunds are issued in the form of Mililoco Gift Cards, making the process simple and hassle-free.

Return & Refund Guidelines

  • Returns and exchanges are allowed within 7 days of delivery.
  • Refund/Return applies if the product is unused, in its original condition, and includes all accessories, manuals, and original packaging. The item must be free from scratches, damage, or any signs of use.
  • Customised or engraved items, and products marked as Final Sale / Clearance Sale / Non-Exchangeable, cannot be returned or exchanged.
  • Returns/Refunds/Exchanges are not accepted for reasons such as dislike of product colour, size, or design preference.
  • Complete unboxing videos and photos are mandatory. Without valid proof of purchase, products are not eligible for return, refund, or exchange, including warranty.
  • Products damaged due to customer negligence are not eligible for return, exchange, or warranty.
  • If the product is defective or damaged (not due to the customer’s actions), it may be returned or exchanged after quality check (QC) approval.
  • Refunds are processed in the form of a Mililoco Gift Card, sent via Email or WhatsApp, not via bank transfer or UPI.
  • Gift Cards are valid for 1 year and can be redeemed for any product available on the Mililoco website.
  • In the event of a self-return initiated by the customer due to non-serviceable pin codes or operational constraints, a maximum reimbursement of ₹80 will be provided.

Exchange Process

  • Exchanges are subject to stock availability.
  • If the replacement product is unavailable, a product of equal or lesser value may be chosen. 
  • For higher-priced items, customers must pay the price difference (prepaid).
  •  Refunds are not issued for exchanges; instead, price differences are adjusted.

Steps to Raise a Return/Exchange Request

  • Visit our website and scroll down to the footer.
  • Click on “Warranty Policy” and enter your registered email ID or phone number, then click on “Proceed”.
  • Fill in the form that appears and submit it.
  • Our customer care support team will review your request after verifying the condition of the product as per the Return/Refund Policy.

Inspection & Approval

  • All return or exchange requests are reviewed upon submission.
  • Once the returned product is received, an inspection is conducted to check for scratches, damage, or any defects.
  • After approval, a new product dispatch (for exchanges) will take place.
  • Tracking details will be shared once the replacement product is shipped.
  • Requests submitted after 7 days will be handled under the product warranty policy.

Company Details

Mililoco Retail Private Limited
Registered Address:
1101-1105, IT Park, Pragati Empire, C-1, near Moon Garden, Mota Varachha, Surat, Gujarat 394105